Client Success Specialist
About Punch List Digital Punch List Digital is a dynamic and forward-thinking agency specializing in digital marketing for the Home Services industry. We drive success through data-driven strategies and innovative campaign management. Are you energized by fast-paced work, passionate about digital growth, and thrive when influencing outcomes? At Punch List Digital, we’re looking for a results-driven, persuasive strategist and communicator to lead the charge on client ad performance through dynamic paid search and social strategies. Why You’ll Love Working Here
- Learn and Grow: Get hands-on experience across SEO, Google Ads, and local marketing tools with coaching and professional development.
- Own Your Work: Manage your own client portfolio with guidance from experienced digital strategists.
- Team Collaboration: Partner closely with SEO, Paid Ads, and Web teams that genuinely enjoy solving problems together.
- Flexibility: Work remotely from anywhere in the U.S. with a team that values balance and trust.
- Performance Recognition: Your results are noticed and rewarded through clear goals and supportive leadership.
What You’ll Do As a Client Success Specialist you’ll be the main point of contact for clients—helping them understand campaign results, coordinating projects, and making sure their digital marketing delivers measurable results.
Key Responsibilities
- Welcome and onboard new clients, setting expectations and project timelines.
- Build and maintain strong client relationships through regular calls and updates.
- Translate performance data into simple, actionable insights.
- Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies.
- Help manage Google Business Profile and Local Services Ads accounts.
- Support website updates and approvals for client campaigns.
- Participate in team discussions to improve client experience and internal processes.
You’ll Succeed Here If You…
- Enjoy connecting with people and helping them understand complex ideas.
- Take initiative and can organize your work independently.
- Thrive in a flexible, fast-paced, and collaborative environment.
- Are curious about digital marketing and eager to learn more each day.
- Appreciate a team culture that’s kind, accountable, and open to ideas.
What You Bring
- 1–3 years of experience in client service, account management, or digital marketing.
- Basic knowledge of SEO, Google Ads, or websites (we’ll teach you the rest).
- Excellent written and verbal communication skills.
- Strong time-management and follow-up skills.
- Bonus: Experience working with home services or small business clients.
Compensation & Benefits
- Base Salary: $65,000–$85,000 (depending on experience)
- Quarterly Bonuses: Based on client satisfaction and retention
- Remote Work: Flexible schedule and location
- Career Growth: Defined Career Growth Path
- Benefits: Health insurance, paid time off, and development resources