Client Success Manager II

At Lytx, we’re passionate about our work and inspired to help make our roadways safer. As a Client Success Manager on our Enterprise team, you’ll serve as the primary partner for some of our most strategic clients — guiding them from deployment through renewal and beyond. You’ll connect client business goals to Lytx’s technology, build lasting relationships, and help clients realize measurable safety outcomes. If you thrive in a fast-paced environment, love building trust, and get energized by turning data into action — this role is for you. WHAT YOU’LL GET TO DO Serve as the primary point of contact for enterprise clients across the full lifecycle — from deployment through renewal — managing program plans, risks, and growth opportunities Build trust-based relationships with key stakeholders at all levels of the client organization, driving strong engagement, adoption, and long-term retention Develop and maintain renewal strategies that reflect each client’s product utilization, value drivers, and any risks or blockers to continued partnership Partner with the Account Team on expansion conversations, using Salesforce and other tools to stay ahead of churn and surface opportunities Design and deliver effective onsite and web-based training, best practice presentations, and platform configurations tailored to each client’s unique needs Present data and program performance insights to executive-level clients, translating metrics into clear narratives and actionable next steps Contribute to CS team best practices, playbooks, and peer development — sharing what’s working and helping raise the bar for how the team serves clients WHAT YOU’LL BRING 3+ years in account management, customer success, or client services within a SaaS or commercial technology environment Proven ability to manage complex, enterprise-level accounts and build relationships at the executive level Strong analytical skills — comfortable working with data, spotting trends, and building a compelling story for clients and internal stakeholders Experience designing and delivering presentations and training to diverse audiences, including senior leadership Proficiency in Salesforce (or similar CRM) and Microsoft Excel Excellent written and verbal communication skills, including persuasion and negotiation Willingness to travel approximately 1–3 times per quarter; experience in fleet management or the trucking industry is a plus Benefits: Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or PTO Employee Well-Being program 11 paid holidays plus 1 inclusive holiday per year Volunteer Time Off Employee Referral program Education Reimbursement Program Employee Recognition and Appreciation program Additional perk and voluntary benefit programs Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is: $69,500.00 - $88,500.00 You’re driven to succeed and so are we. At Lytx, our mission is to protect a world in motion, and we do it by building technology and partnerships that help keep people safe on the road. The way we work is guided by our shared values: Deliver for the customer, Responsibility in every outcome, Innovate with purpose, Velocity with excellence, and Elevate each other. If you’re looking for meaningful work, a team that challenges and supports you, and the chance to grow your career while making a real impact, we’d love to meet you. Together, we’re helping make roadways safer and saving lives! Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.