Client Services Manager

OVERVIEW OF THE COMPANY Fox TV Stations FOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are affiliated with the FOX Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and advertiser demand for the FOX Network’s national content. JOB DESCRIPTION Are you a strategic client service leader with a passion for digital media, operational excellence, and supporting high-performing sales teams? If so, FOX Television Stations Sales may be the perfect place for you. We are seeking an experienced, collaborative, and solutions-oriented Client Services Manager to support our growing digital sales organization and help deliver best-in-class advertising solutions across our digital, streaming, and social platforms. This is a highly visible role that serves as a key partner to our Regional Digital Sales Managers (RDSMs) and local sellers across the FOX Television Stations group. The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities simultaneously, and enjoys building processes that improve client satisfaction and sales efficiency. Leveraging the scale and resources of FOX Corporation, Tubi, and FOX Television Stations, FTS Sales delivers innovative advertising solutions to some of the nation's largest local television markets. As Client Services Manager, you will play a critical role in supporting revenue growth, enhancing campaign performance, and driving exceptional client experiences across our digital portfolio. Why Join Us? Strategic Impact: Play a key role in supporting digital revenue initiatives across 18 FOX-owned television stations and some of the nation's most influential media markets. Collaborative Environment: Partner with Digital Sales Managers, Ad Operations, Revenue Operations, Product, and Sales Leadership to deliver exceptional outcomes for clients and internal stakeholders. Growth & Innovation: Help shape processes, tools, and workflows that support the continued expansion of our digital advertising and streaming businesses. Flexibility: Work remotely while collaborating with a nationally distributed team of digital sales and marketing professionals. Job Summary The Client Services Manager serves as a strategic operational partner to the Digital Sales organization, ensuring seamless campaign execution, effective client support, team leadership, and ongoing process improvement initiatives. This role is responsible for managing a team of Digital Sales Coordinators and a Quality Assurance Specialist while supporting Regional Digital Sales Managers across assigned FOX Television Stations markets. Client Success & Campaign Support Serve as a primary support resource for Regional Digital Sales Managers across assigned FOX Television Stations markets. Lead and develop a team of Digital Sales Coordinators and a Quality Assurance Specialist. Assist in the rollout and ongoing support of FLX OTT/CTV advertising products. Coordinate campaign launches, optimizations, reporting, and client retention initiatives. Partner with Ad Operations teams to ensure successful delivery of local and national advertising campaigns. Provide escalation support for complex audience, forecasting, reporting, and campaign performance issues. Audience Forecasting & Reporting Support inventory forecasting and audience availability analysis for OTT/CTV campaigns. Oversee audience strategy, campaign pacing reviews, and optimization recommendations. Develop and deliver post-campaign performance reporting and insights. Identify trends and opportunities that improve campaign effectiveness and customer satisfaction. Ensure reporting accuracy and quality standards across assigned markets. Operational Excellence Build and manage scalable client service workflows and support processes. Lead workload prioritization and resource allocation across the Client Services team. Establish best practices that enhance communication, accountability, operational efficiency, and campaign quality. Partner with QA Specialists to maintain campaign setup standards and quality assurance processes. Drive process improvement initiatives, automation opportunities, and adoption of AI-enabled workflows. Conduct performance coaching, employee development, and ongoing training initiatives. Cross-Functional Leadership Collaborate with Sales Leadership, Ad Operations, Product, Revenue Operations, Marketing, and Market Hub teams to support business objectives. Influence outcomes and drive projects forward in a matrixed organization. Serve as a subject matter expert for audience strategy, forecasting, reporting, and campaign execution. Manage multiple high-priority initiatives while maintaining exceptional attention to detail and service levels.

What We're Looking For

Bachelor's degree preferred. 7+ years of experience in digital media, local television, advertising, client services, or a related field. Previous leadership, coaching, mentoring, or team management experience preferred. Strong understanding of OTT, CTV, digital video, programmatic advertising, audience-based marketing, forecasting, reporting, and campaign optimization. Proven ability to lead and develop teams. Experience providing coaching, feedback, and performance management. Ability to influence and collaborate with cross-functional stakeholders. Highly organized with strong attention to detail. Solutions-oriented and proactive approach to problem-solving. Collaborative team player with a commitment to delivering exceptional customer experiences. Occasional travel may be required for meetings, training, and company events. About FTS Sales FOX Television Stations Sales (FTS Sales), the digital arm of one of the nation's largest owned-and-operated television station groups, is committed to being the digital leader in Live, News, and Sports. We invest in the very best people, technology, and ideas, and we're driving the transformation of traditional media into a dynamic digital future. We're looking for innovative leaders who embrace change, thrive on collaboration, and are passionate about building the next generation of digital advertising solutions. We're all in. Are you? We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law. Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $95,000.00-105,000.00 annually for high cost labour markets such as but not limited to New York City and Los Angeles, $79,100.00-87,500.00 annually for all other US locations. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.