Client Relations & Project Coordinator (Part-Time)

Job Title: Client Relations & Project Coordinator (Part-Time) Location: Remote — must be based in Salt Lake County or Utah County, Utah Company Overview: Chelwood Media Chelwood Media is a thriving, fun, and fast-paced agency that's super passionate about our employees, clients, and our work. We have so much growth and change ahead of us and are looking for stellar team members to help continue to shape and mold our business! Are you a people person with exceptional organizational skills? Do you thrive in dynamic environments and love making a difference? If so, Chelwood Media wants you on our team! About Us: Chelwood Media is a woman-owned and innovative real estate media agency rapidly expanding throughout the Wasatch Front in Utah. Our mission is to deliver high-quality photo and video marketing solutions to our clients (realtors), enhancing their reach and driving business growth. We are known for going the extra mile for our clients by providing kind and personable interactions, having reliable, consistent, and quick turnaround times, and being flexible to our clients' needs. We believe in cultivating a positive and collaborative work environment. Learn more about us on our website and follow us on Instagram. About the Role: We are looking for a Client Relations & Project Coordinator to manage our inbox, client calls, project coordination, and streamline communication between clients, photographers, editors, and virtual assistants. This position will also work closely with the CEO to create procedures, documentation, and help further shape this role at the company. This is a primarily remote position, but we need someone based in Utah for in-person training, bi-weekly team meetings, and FUN team bonding outings! This role is perfect for someone who loves interacting with customers, is highly organized, and thrives in a fast-paced environment. Key Responsibilities:

• Customer Advocacy: Be patient, empathetic, and passionately communicative. Put yourself in the customers' shoes and advocate for them when necessary. Solve customer problems confidently and investigate to resolve complaints.
• Accountability: Understand, review, and positively impact specific standards set daily. Schedule shoots and confirm appointments with customers.
• Project Coordination: Monitor and track jobs. Communicate with and guide photographers in the field to ensure a quality project. Assist in resolving customer issues.
• Communication: Handle large amounts of incoming calls, emails, and texts. Manage responsive and consistent communication with our team and clients.
• Problem-Solving: Report any client or photographer issues and be solution-oriented. Maintain organization while managing your calendar, inbox, files, and resources.
• Relationship Building: Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Customer Service: Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
• Collaboration: Work with the CEO to create procedures and documentation. Add input and ideas to improve operations and client satisfaction.
• Occasional Outreach: Interact with warm leads (and some cold outreach as needed) to help turn them into clients.

Additional Expectations and Skills:

• Customer Interaction: Identify and assess customers' needs to achieve satisfaction. Take the extra mile to engage customers.
• Record Keeping: Keep records of customer interactions and preferences, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.
• Communication Skills: Strong phone contact handling skills and active listening. Excellent communication and presentation skills.
• Adaptability: Customer orientation and ability to adapt and respond to different types of personalities.
• Time Management: Ability to multi-task, prioritize, and manage time effectively.
• Urgency: Strong sense of urgency when it comes to customer service.
• Tech Savvy: Computer literate (Outlook, Google, Excel, Word, and learning our booking software).
• Organizational Skills: Strong organizational skills. Takes feedback well and always looking to improve.

Why You'll Love This Role:

• People-Centric: If you love talking to people and providing excellent custome