Client & Member Support Administrator

This is a remote position. As Client & Member Support Administrator, you will play a central role in strengthening relationships, delivering exceptional client and member experiences, and supporting the smooth coordination of our operational activities across both Standards International and Leaders in Business Operations (BOMS). This role blends client and member care, community engagement, administrative coordination, certification support, partnerships administration, and member experience management. You will act as a key connector between clients, members, sponsors, assessors, partners, and the wider internal team - ensuring every interaction feels professional, supportive, and aligned to our standards of excellence. The role requires someone very organised, people-focused, and confident managing multiple moving parts while maintaining a warm and engaging approach. Always aligned to our frameworks, standards, and commitment to excellence.

Requirements

View the full role profile here https://leadersinbusinessoperations.com/wp-content/uploads/2026/06/2026-Role-Profile-–-Client-Member-Support-Administrator-1.pdf

Key Responsibilities

Client & Member Engagement Act as a key point of contact for clients, members, partners, and stakeholders. Support onboarding for new members, clients, sponsors, and certification applicants. Respond to enquiries professionally across email, phone, CRM systems, and community platforms. Maintain regular engagement with members and clients. Support member retention and participation across programmes, events, and initiatives. Ensure all clients and members receive a high-quality and consistent experience throughout their journey. Community & Engagement Support Support the day-to-day running of community platforms, forums, and engagement spaces. Encourage participation, discussion, and relationship-building within the community. Assist with scheduling and coordinating masterclasses, webinars, workshops, networking events, and check-ins. Using internal systems and social media accounts. Support post-event follow-up, feedback collection, and engagement reporting. Help prepare newsletters, announcements, updates, and member communications Partnerships & Sponsorship Coordination Assist with sponsor and partner communications and relationship management. Maintain partnership records, outreach lists, and sponsor information within the CRM system. Support the preparation of sponsorship packs, proposals, presentations, and event materials using Canva and our CRM. Coordinate sponsor deliverables and ensure agreed activity is completed professionally and on time. Assist with partnership logistics linked to events, awards, campaigns, and collaborations and maintaining social media assets. Certification & Operational Coordination Provide administrative and coordination support to the Certification Team. Schedule certification appointments and liaise with assessors and clients. Maintain accurate certification and client records in line with GDPR and compliance requirements. Support reporting processes, documentation management, and certification communications. Assist with issuing certificates, managing feedback, and supporting client follow-up activity. Support the organisation of assessor meetings and documentation. Administration & Reporting Maintain accurate records across CRM, membership, certification, and engagement systems. Collate engagement, membership, and operational MI data for reporting purposes. Support process improvements and operational efficiencies across teams. Ensure confidentiality, professionalism, and attention to detail at all times. Provide wider administrative support across projects, events, and business operations where required Education & Experience 3+ years’ experience in a client engagement, community management, membership, customer success, business administration, or coordination role. Experience working within professional services, membership organisations, networks, or community-led businesses preferred. Proven experience working with people, platforms, and multiple stakeholders. Comfortable working across both structured processes and dynamic, people-led environments Skills Strong operational delivery and organisational skills. Confident, professional communicator - comfortable working directly with clients. Ability to balance strategic thinking with practical, hands-on execution. Strong IT capability (Microsoft Office, SharePoint, CRM and project management tools). Confident using Canva for design and presentations. Ability to prioritise, problem-solve, and take ownership of delivery. Attributes Calm, capable, and dependable under pressure. Naturally proactive and solutions-focused. Comfortable being accountable for outcomes, not just activity. Client-focused with a strong service mindset. Curious, reflective, and committed to continuous improvement. Aligned to our values of professionalism, integrity, and operational excellence.