Client Manager
About Us
Mantle Services is a pensions ‘Software as a Service (SaaS)’ business with a difference. Our solutions range from Administration to Asset Liability Management, and much more. Whilst conceived originally to develop solutions for employers in the 3173 Group, we have turned our focus to the external market and now number many blue-chip clients amongst our customers. We have designed our modern, contemporary solutions to deliver the outcomes schemes and advisers need now, without the baggage of legacy systems. Our unique approach to the provision of services has resulted in rapid growth over the last few years. Joining us as a Client Manager will give the opportunity to work in an exciting fintech business that will provide challenging and interesting work to allow our staff to build rewarding careers. About You We are seeking a highly motivated individual to join our dynamic team. As a Client Manager, you will be responsible for the day to day management of a portfolio of clients. You will be the main point of contact for all services provided by Mantle, maintaining a relationship with clients and coordinating services from specialists within the business. The ideal candidate will possess excellent communication skills, a willingness to tackle challenges to solve problems and will demonstrate great attention to detail and the ability to multi-task. You will be responsible for managing new and existing clients and will play a key role in the development of Mantle’s Client Management processes. Responsibilities & Criteria We are seeking a highly motivated individual to join our dynamic team. As a Client Manager, you will be responsible for the day to day management of a portfolio of clients. You will be the main point of contact for all services provided by Mantle, maintaining a relationship with clients and coordinating services from specialists within the business. The ideal candidate will possess excellent communication skills, a willingness to tackle challenges to solve problems and will demonstrate great attention to detail and the ability to multi-task. You will be responsible for managing new and existing clients and will play a key role in the development of Mantle’s Client Management processes. Key responsibilities include: Client Management Responsible for managing a diverse portfolio of clients. Main point of contact with the client stakeholder organisations in a client service capacity, constantly identifying opportunities to improve engagement with Mantle as well as opportunities to provide more value. Oversight of initial onboarding of new clients working alongside our Installation team Oversight of other significant client project. Identifying opportunities for client engagement that can result in additional activity. Collaborate with your peers in Mantle on service improvement initiatives. Lead in regular client service reviews with both internal teams and client's key stakeholders. Supporting the delivery of internal and external projects and continuous improvement initiatives as required. Report to senior stakeholders regarding client activity and opportunities for growth. Process Management and Team Development Assist in the design and delivery of a well-defined client management process and champion ongoing process improvement initiatives. Support wider team in drafting of client facing communications. Mentor and develop Associates by sharing knowledge, building capability and fostering the skills and confidence required for career progression.
Requirements
Previous client relationship experience, preferably within the pensions industry. Degree level qualification or equivalent Professional Qualification in a relevant field. Proven track record of working autonomously to achieve previously agreed goals and deadlines. Excellent organisational and prioritisation skills. Strong attention to detail. Strong written and verbal communication skills, with the confidence to liaise at all levels. Track record of meeting and exceeding targets Circumstances Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required. Location: UK-wide, remote All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check. As part of the pre-hire process the successful candidate will be subject to reference checking security vetting. 3173 is an Equal Opportunity Employer. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. As part of this commitment we guarantee to automatically interview anyone with a disability who meets the minimum criteria. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call 028 9041 2000 and ask to speak to a member of the People & Culture team.