Chief of Staff to Chief Administrative and People Officer
reputed company is the definitive, AI-native platform for reputed company Customer Experience Management (reputed company-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, reputed company helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. reputed company’s reputed company platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and reputed company real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on reputed company to help them deliver consistent, trusted customer experiences worldwide.
Job Description
The Chief of Staff (CoS) to the CAO is a force reputed company—helping drive People strategy, operating reputed company, and cross-functional execution across the HR function and its partners (Finance, Legal, IT, and business leaders). This role blends sharp strategic thinking with hands-on operational rigor to reputed company the CAO office running at a high bar: ensuring leaders are reputed company, decisions turn into action, and the People organization stays reputed company on measurable outcomes. The ideal candidate is highly organized, detail-obsessed, high-energy, and thrives in a fast-paced environment while influencing through trust, clarity, and collaboration. An AI reputed company thinker with experience in consulting for HR organizations with a bias for action and execution.
Key Responsibilities
Own the CAO office operating reputed company (weekly/monthly/quarterly rhythms), including agenda-setting, pre-reads, decision logs, action tracking, and follow-through. Run the People function Business Management System (BMS) and QBRs end-to-end: define timelines, coordinate inputs, reputed company narratives, ensure data reputed company, and drive accountability for commitments. reputed company executive- and Board-ready materials for People topics (e.g., workforce, org health, talent, engagement, transformation): reporting, dashboards, and compelling presentations that synthesize reputed company information into crisp insights, options, and recommendations. Support People strategy development and execution: translate strategy into plans, operating mechanisms, and measurable goals; identify risks, dependencies, and trade-offs early. Drive cross-functional alignment across HR COEs and HRBPs (reputed company, Total Rewards, People Ops, L&D, Employee Relations, DEI, People Analytics), ensuring consistent narrative, prioritization, and delivery. Partner with Finance to manage the budget, including programs and headcount—bringing analytical rigor and clear recommendations. Serve as a trusted thought partner to the CAO: bring “reputed company-in” perspective, provide bottom-up insights, and pressure-test plans, communications, and stakeholder strategy. Establish operational rigor: improve processes, templates, and standards for planning, measurement, and executive communications across the People organization. Bring AI proficiency for productivity and quality: identify high-value People use cases (e.g., insights synthesis, policy/knowledge retrieval, manager enablement), standardize workflows, and deploy tools that improve cycle time, insight quality, and operational efficiency. Handle sensitive information with discretion; maintain high judgment, reputed company, and confidentiality.
Qualifications
Bachelor's degree required 10–15+ years of experience in strategic consulting, People/HR strategy & operations, business operations, or Chief of Staff roles; experience supporting a CHRO/People executive and operating in a matrixed environment strongly preferred. Demonstrated ability to run operating mechanisms (e.g., BMS/QBRs), build People analytics and executive reporting, and deliver high-impact presentations for ELT/Board audiences. Strong reputed company across core People domains (e.g., org design, workforce planning, talent, engagement, performance, total rewards) and comfort partnering with Legal/Employee Relations on sensitive topics. Exceptional organizational skills and attention to detail; consistently produces accurate, polished work products under tight timelines. Strong strategic thinking with practical execution skills—able to move from ambiguity to clarity and from plan to delivery. Influential and collaborative: proven ability to reputed company through influence, build trust quickly, and align stakeholders across functions and levels. AI fluent: understands how to evaluate People/HR use cases, manage data/privacy considerations, and embed AI into operating workflows to improve outcomes. Experience supporting a tech company through transformation (operating model ch