Call Center Outbound Specialist
Job Description
Summary apree health is growing! We are on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. We are expanding our Sandy, UT, based Customer Support team with new roles for full-time Outbound Campaign Specialists. In this role, you will help customers improve their health outcomes by making calls to a select group of current health insurance members. Your goal is to motivate and assist them in taking a proactive approach to their healthcare and utilizing their benefits effectively by helping them schedule appointments. This position is crucial for the success of our products and the satisfaction of our customers. It requires a strong commitment to exceptional customer service and sales skills, excellent teamwork, and a genuine passion for supporting our members. How will you make an impact & Requirements How will you make an impact & Requirements 40 hours per week from 9:30 am to 6:00 pm MT. Training is fully paid. Must successfully complete 8 weeks of training with 100% attendance. Looking for both hybrid and remote workers (If within 50 miles of Sandy office, hybrid employee; if outside 50 miles, remote employee). What you will do: Represent apree health to our clients, partners, internal and external customers through best-in-class service and technological solutions Conduct outbound calls to health plan members to assist them in finding providers, scheduling appointments Handle inbound support calls as a flex team to support the inbound business. Inbound support may include, but not limited to digital support, appointment scheduling, and health plan support. Be a knowledge source for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefits Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop service Requires being on the phone with patients, insurance companies, providers and others throughout the day. Cameras must be on during all meetings What you will bring: We prefer 2-3 years of sales experience, preferably in the healthcare industry. If you have other sales experience, you will still be considered. Strong understanding of the sales process and being able to be assertive to close appointments Basic understanding of the healthcare system, such as insurance, preventative health, specialties, etc. Positive, resilient, professional, customer-focused mindset, excellent oral and written communication skills Driven, team player, accountable for performance, behavior and willingness to be of assistance to others in navigating complex healthcare environments Demonstrated success in a customer-focused role, with a preference for previous healthcare, call center and/or outbound call experience High School diploma or equivalent Experience with Google suite and Salesforce Service Cloud a plus Attention to detail and regular attendance required (40 hours per week) Remote employees must be free from distractions: Anything that prevents or detracts the employee from giving full attention to work. This includes children, pets, loud noise, construction/remodel work, home services and maintenance. What you will love about working at Apree Health: Variable compensation includes performance based bonus opportunity Hybrid and remote opportunities based on location Fun, friendly, and unique culture – Bring your whole self to work every day! Paid time off & paid holidays Employer contributions for HSA accounts Paid training (requires 100% attendance) Tuition assistance Opportunities for career development and advancement Compensation: $20.00to $30.00