Call Center Bank Specialist
New Hampshire Mutual Bancorp (NHMB) is seeking a Call Center Bank Specialist to join their collaborative and customer-focused call center banking team. The role involves providing excellent customer service through various communication channels and ensuring customer satisfaction by addressing their needs and processing requests efficiently.
Responsibilities
- Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat
- Responsible for identifying customer needs, clarifying information, answering questions and processing requests
- Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response
Skills
- 1 to 3 years related banking and customer service support experience
- Ability to communicate professionally using various communication channels including telephone, email and online chat
- Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly
- Must be service focused and demonstrate the ability to maintain ongoing customer relationships
- Ability to maintain composure in challenging interpersonal situations
- Ability to learn quickly and apply an analytical thought process for problem solving
- Exceptional communication skills
- Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette
Benefits
- Medical
- Dental
- Vision
- 401K (with Company match)
- Paid time off
- Paid parental leave
- Tuition reimbursement
- Professional development
- Hybrid and remote work capabilities in New Hampshire
Company Overview