Business Support & Customer Service & Logistics Coordinator
International Chemical Company is seeking a Business Support professional to provide customer service, order processing, and logistics coordination support for a global chemical manufacturer’s U.S. operations. This position plays a key role in ensuring smooth order fulfillment, shipment coordination, and communication between customers, vendors, logistics providers, and internal sales teams.
Key Responsibilities
Customer Service & Order Management
- Process customer orders and manage order entry
- Issue and manage purchase orders and invoices
- Communicate with customers regarding order status, delays, and delivery updates
- Respond to inquiries and resolve shipping or billing issues
Logistics & Shipping Coordination
- Prepare and manage domestic & international shipping documents
- Coordinate with freight forwarders and vendors
- Track import containers and shipment schedules
- Handle Certificates of Analysis and other compliance documentation
Sales & Operational Support
- Maintain price lists and customer records
- Support Sales & Marketing with samples, pricing, and documentation
- Assist with delinquent account follow-ups
- Prepare periodic sales and operational reports
Team & Administrative Support
- Monitor shared inbox with high email volume
- Back up team members as needed
- Support multi-product business lines and global contacts
Qualifications
Required
- Bachelor’s degree OR 1–2+ years relevant experience
- Customer service or order processing experience
- Experience handling purchase orders, invoicing, and shipping coordination
- Strong organizational and multitasking skills
- Proficiency in MS Office (Excel, Word, Outlook)
Preferred
- Import/Export or international shipping experience
- Knowledge of Incoterms & freight terms
- Import container tracking experience
- Chemical or manufacturing industry exposure
Work Environment
- Remote with some office visit (office location; Westchester, NY)
- High-volume, team-based operational environment