Bilingual Senior Onboarding Consultant

About the position Sprout Social is looking to hire a Bilingual Senior Onboarding Consultant on the Professional Services team, to be based in North America. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Manage customers’ tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers What you’ll bring Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Bilingual Senior Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience.

Responsibilities

• Manage customers’ tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals
• Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience
• Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

Requirements

• 3+ years of experience in an onboarding/account management/client relationship role in the technology industry
• Professional fluency in Spanish and English (both written and verbal)
• Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool, helping customers to solve problems that aren’t always straightforward (or the equivalent professional experience in adult education)
• In-depth knowledge of social media platforms and a general understanding of the social media industry
• Project management experience

Nice-to-haves

• Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities, and solution
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
• Superior organizational skills
• Excellent and confident communication skills, both written and verbal
• Experience mentoring/training new team members

Benefits

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line