Bilingual Patient Service Representative (Spanish/English)

MedBridge Healthcare LLC is seeking a Spanish-English bilingual professional to join their patient support team. This role is crucial in connecting patients, providers, and referral sources while ensuring a smooth scheduling and intake process.

Responsibilities

• Manage inbound and outbound patient communications
• Coordinate appointment scheduling and rescheduling activities
• Review and verify demographic, insurance, and referral information
• Document patient interactions within electronic healthcare systems
• Assist patients with questions regarding upcoming appointments and required documentation
• Communicate with physician offices and referral partners as needed
• Maintain accurate records and ensure timely follow up
• Support administrative projects and department initiatives
• Perform general office and clerical functions

Skills

• Fluent in both Spanish and English, written and verbal
• High school diploma or equivalent required
• Strong computer and data entry skills
• Excellent organizational and communication abilities
• Ability to prioritize multiple tasks in a fast paced environment
• Detail oriented with a commitment to accuracy
• Demonstrated reliability and professionalism
• Previous experience in healthcare administration, patient services, scheduling, or customer support preferred
• Working knowledge of medical terminology is beneficial

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off
• Paid holidays
• Career advancement opportunities
• Collaborative and supportive work environment
• Stable full time employment with a growing healthcare organization

Company Overview