Bilingual Customer Operations Support Representative (English/Spanish)
We are seeking detail-oriented and tech-savvy Bilingual Customer Operations Support Representatives to join a growing support team serving business clients, providers, and internal stakeholders. This role focuses on operational support, ticket management, order tracking, troubleshooting, and cross-functional coordination. Successful candidates enjoy solving problems, working across multiple systems, and helping teams operate efficiently behind the scenes. If you are highly organized, comfortable with technology, and thrive in a fast-paced support environment, we'd love to hear from you.
What You'll Do
Manage and respond to support tickets in a timely and professional manner Assist with order tracking and operational inquiries Support provider and partner-related requests Troubleshoot platform and system-related issues Coordinate with internal teams to resolve escalated concerns Maintain accurate records and documentation Communicate effectively through ticketing systems and internal collaboration tools Identify recurring issues and recommend improvements Deliver exceptional support while meeting quality and productivity expectations Compensation & Contract USD $5.50 per hour Paid weekly Independent Contractor Equipment We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection. Training & Schedule Candidates must be available for training Monday-Friday, 8:00 AM-5:00 PM Central Time. Future schedules may evolve based on business needs, including weekend coverage and expanded operating hours. Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: Application Form Prescreen Questionnaire Video Interview Live interview Final Interview
Requirements
What We're Looking For Fluent English and Spanish communication skills Minimum 1 year of customer support, operations support, technical support, or related experience Strong written communication skills Excellent attention to detail Strong troubleshooting and problem-solving abilities Comfortable learning new platforms and systems Ability to multitask and manage competing priorities Reliable and dependable work ethic
Nice to Have
Experience supporting B2B clients Experience with ticketing systems Experience using Slack or similar collaboration tools Experience supporting SaaS, technology, healthcare, or e-commerce environments