Bilingual Contact Center Specialist Remote

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This is a remote/work from home position.

* Candidate must reside within our footprint (Select areas of the following states: WI, MN, IA, IL or MI) Marine Credit Union is currently seeking a full-time or part-time Bilingual (Spanish/English) Contact Center Specialist to join our small, dedicated Call Center team.

Starting hourly wage of $19 per hour

* Are you seeking a rewarding career with opportunity for advancement? Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily? If so, we invite you to share your background and qualifications with us! Marine Credit Union is currently seeking a Contact Center Specialist who possesses a high level of professionalism and experience in customer service and call center communication. Major Duties and Responsibilities:

• Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
• Accurately verify members and be on the frontline of fraud prevention.
• Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
• Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.
• Assist members with complex problems to provide resolution and provide proper follow up.
• Provide routine account maintenance and process account transactions per member request.
• Provide technical support to members for digital banking and online account opening.
• Educate members on most efficient way to do their business with the credit union.
• Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
• Ensure that all credit union members and employee related business are kept in the strictest confidence.

Expectations:

• Provide exceptional customer service to members and internal staff of the credit union.
• Be a member advocate by actively listening to members and applying solutions.
• Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
• Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.
• Provide timely, complete, and accurate information to members.
• Achieve daily metrics related to number of members helped through effective time management.
• Successfully resolve member issues and complaints with one call resolution.
• Ability to Multi-task while using computer programs
• Candidates must be available form 8 AM – 5 PM Monday – Friday and one Saturday per month form 8 AM – 1PM

WHY JOIN MARINE CREDIT UNION: Marine Credit Union offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. Marine Credit Union provides excellent paid training, on-going professional development opportunities, and values internal mobility. Marine Credit Union has the resources to take your career to new heights. Marine Credit Union is an Equal Opportunity Employer.