B2B Healthcare Operations Manager
Job Description:
- Lead and manage the Care Coordination team responsible for member intake, onboarding, and ongoing program support.
- Translate healthcare program requirements into clear operational workflows that can be executed reliably by the Care Coordination team.
- Maintain operational visibility into MTM program execution and ensure care coordination workflows remain aligned with program requirements.
- Ensure healthcare operations support accurate claims submission and efficient reimbursement cycles.
- Ensure healthcare operations meet regulatory, compliance, and payer requirements.
- Build scalable operational infrastructure to support healthcare program growth.
Requirements:
- 3/5 years of experience in Healthcare Operations, Care Coordination, or Healthcare Program Management
- Experience working with healthcare payers, providers, or value-based care programs
- Proven experience managing frontline operational teams
- Strong understanding of healthcare workflows and HIPAA compliance requirements
- Demonstrated ability to translate contractual or clinical requirements into operational processes
- Highly organized, detail-oriented, and execution-focused
- Comfortable operating in fast-paced, evolving environments
- Familiarity with operational tools such as Zendesk, Salesforce, or healthcare CRM platforms
Benefits:
- 🩺 Health Insurance coverage
- 🌅 401k Plan
- 📈 We grow, you grow: Stock Options Plan granted on Day 1
- 🌟 Eligible for a bi-annual performance bonus
- ⛱ PTO policy and paid sick days
- 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
- 🐣 Paid Family leave
- 🕯 Compassionate Leave: 3-5 days each time the need arises
- 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
- 🧘🏽♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle
- 👩🏾🏫 Personalized Spanish coach
- 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!