Associate Renewal Account Manager

Rapid7 is a company focused on creating a secure digital world for its customers and communities. They are seeking a proactive Associate Renewal Account Manager to manage the renewal strategy for existing customers, ensuring revenue retention and enhancing customer relationships.

Responsibilities

• Develop renewal plans for assigned customers, proactively identify risk & expansion opportunities
• Analyze account performance data to forecast renewal outcomes & prioritize engagement
• Partner cross-functionally with Sales, Customer Success, Channel, and Finance to ensure a seamless renewal experience that aligns with company goals
• Independently manage and execute the full renewal lifecycle for assigned accounts, ensuring timely and accurate contract completion
• Negotiate terms and coordinate approvals, with managerial approval & guidance, for renewals and amendments, balancing customer needs and company objectives
• Exercise discretion to resolve customer or partner issues that could impact renewal execution
• Serve as the primary commercial contact for assigned customers on renewal, upsell, and pricing related matters
• Conduct renewal review calls and provide consultative guidance based on customer goals, budget cycles, and historical usage
• Maintain and grow relationships with key decision-makers and channel partners
• Identify and qualify upsell and cross-sell opportunities within existing accounts
• Partner with Sales and Customer Success to develop and execute account expansion strategies
• Provide recommendations to improve renewal health and account profitability
• Prepare and deliver accurate renewal forecasts, leveraging Salesforce, Clari, and internal reporting tools
• Analyze renewal trends to develop data-driven strategies for risk mitigation
• Maintain detailed renewal documentation and account records
• Collaborate with leadership on renewal playbooks & best practices
• Participate in team initiatives to improve renewal workflows and customer retention processes

Skills

• 1-2+ years of experience in SaaS renewals or account management with measurable success against retention targets
• Strong business judgement and ability to balance commercial objectives with customer satisfaction
• Excellent written and verbal communication skills; ability to communicate with executives and procurement stakeholders
• Proficiency with Salesforce and other CRM systems
• Strong analytical mindset and forecasting ability
• Demonstrated initiative, accountability, and independence in managing a portfolio of accounts
• Cyber Security or technology industry experience is a plus

Benefits

• Variable/incentive compensation
• Equity
• Benefits (where applicable/eligible)

Company Overview