Associate Medical Director – Clinical Affairs
Job Description:
- External Representation: Represent Included Health at conferences, seminars, and industry events, showcasing our expertise in clinical navigation, virtual care, care management, and fostering connections with potential clients and partners.
- Educational Sessions: Develop and deliver engaging educational sessions aimed at healthcare professionals, clients, and the general public on pertinent topics related to general health and well-being.
- Sales Support: Collaborate with the sales team to highlight the value of our clinical services during client meetings, contributing to upsell opportunities and enhancing client satisfaction.
- Client Engagement: Work closely with current clients to understand their general health management needs, provide strategic guidance, and address any issues or concerns promptly and effectively.
- Implementation Support: Contribute to the development and implementation strategies for our new clients who will be launching services such as clinical navigation, virtual care, care management, All-Included Care (AIC), and/or utilization management (UM).
- Escalation Support: Assist in managing escalations from clients, providing timely intervention, and collaborating with internal teams to resolve issues efficiently and satisfactorily.
- Patient Care: Ability to deliver clinical navigation services and/or virtual care as needed.
- Other duties as assigned
Requirements:
- Physician (MD/DO) with 5 years of post-residency experience. Licensure in good standing in your state of residence is required throughout your employment. Must maintain board certification in your primary specialty throughout employment.
- Clinical Experience: Demonstrated high-quality clinical experience with a strong understanding of general health principles and best practices. Applicants who can speak to a wide range of medical conditions are preferred.
- Project/Program Management: Proven experience in project or program management, with the ability to coordinate and manage multiple initiatives simultaneously.
- Excellent Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex medical concepts in a clear and concise manner.
- Relationship Building: Proven ability to build and maintain positive relationships with clients, colleagues, and external stakeholders.
- Strategic Thinking: Ability to think strategically and contribute to the development of clinical initiatives that drive value for both Included Health and our clients.
- Flexibility and Adaptability: Capacity to thrive in a fast-paced and evolving environment, managing multiple priorities effectively and adjusting strategies as needed.
- Patient Care: Ability to deliver clinical navigation services and/or virtual care as needed when managing escalations.
- Availability: Willingness to work outside regular business hours and travel, as required by business needs and client engagements. Travel availability of up twice per month for 1-2 days each (averaged over the year), sometimes with short notice.
Benefits:
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
- 12 weeks of 100% Paid Parental leave
- Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
- Work-From-Home reimbursement to support team collaboration home office work