Associate Local support L1
Company Description
Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.
Overview
The key accountabilities for this role are, but not limited to; · Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup · Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix · Experience of handling Asset/inventory record process, movements etc. Knowledge of Patch management, Antivirus Troubleshooting · Troubleshooting and installation of Network MFD Printers · Awareness of Information security policy and adherence Knowledge · Should have exposure to basic network troubleshooting, VPN, Remote Support Coordination with IT vendor for warranty support and call logging Skills (including technology) Hands on Experience on Handling Windows File Server, Backup, Restoration Attributes/behaviours Demonstrated service excellence · Ability to work in remote environment · Strong Written and Oral communication · Energetic and driven personality
Qualifications
Experience/Qualifications · Bachelor’s degree in Computer Science, Information Systems or Engineering · Minimum 1+ years experience of troubleshooting Windows and MAC OS