Associate Director - Healthcare Automation

Job Family: Finance & Accounting Consulting Travel Required: Up to 75%+ Clearance Required: None Associate Directors have responsibility for client management, solution implementation and generation of project results. You will own projects and interact with the client daily to ensure engagement success. This includes leading day-to-day operational meetings with client sponsors and consulting leaders and providing oversight to internal staff. Associate Directors are expected to prepare and communicate well-organized, effective reports and presentations to client and internal executives. You will lead, coach and mentor consultants, senior consultants, and managing consultants, and ensure quality deliverables. This role will require a combination of deep technical skills related to automation strategy and execution to transform healthcare operations and deliver best in class results for our clients. We encourage career development and hiring for the long term. As an Associate Director, you will follow a clearly defined career path and continue to deepen your specialized industry knowledge and consulting skills. As you hone your project management skills, leadership abilities and the aptitude for managing multiple workstreams, you will have the opportunity to progress to the Director level. What You Will Do: Develop, design and manage the technical component of engagements and solutions that align with business requirement Managing resources that will build and configure RPA deployments and Conversational AI models to improve their accuracy and efficiency Troubleshooting and resolving any issues related to technical implementations Collaborating with cross-functional teams to understand their requirements and provide AI-based solutions Collaborate with stakeholders to gather requirements, understand user needs, and define technical requirements of solutions What You Will Need: Bachelors degree A minimum of 7 years of relevant experience in the Healthcare industry Proven experience designing and implementing RPA and Conversational AI solutions Demonstrated understanding of natural language processing (NLP) concepts, including entity recognition, intent classification, and sentiment analysis Knowledge of chatbot design principles and user experience (UX) best practices to create engaging and user-friendly conversational interfaces Proficiency in programming languages (e.g., JavaScript, Python) for customization and integration of the various platforms Ability to travel up to 75% What Would Be Nice To Have: Proficiency in Kore.ai SmartAssist is highly preferred Previous working experience in a traditional consulting environment #LI-DNI The annual salary range for this position is $135,000.00-$225,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.