Associate Director CRM
PAY: $100-110/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance. This is a hybrid role in Riverwoods, IL should be prepared to be onsite 2 days a week is deal but there is flex. W2 Candidates only, this is intended to be a 6 month contract to hire role.
Responsibilities
- Bring in thought leadership in alignment with Marketing, Sales and Service leaders to enhance their business processes
- Collaborate with key-business stakeholders, fellow IT teams, directors, product managers, and engineers to develop specifications for new Salesforce and cloud-based products/services, applications, and solutions
- Manage the Salesforce team
- Drive the successful delivery of operational releases
- Drive the successful delivery of projects conform scope and within time & budget, while managing risk
- Drive the roll-out of Salesforce and cloud management platforms; evaluate its performance and implement enhancements as needed and required
- Identifying and resolve complex technical and operational problems within GBS and as it relates across various business units
Requirements
- Proven track record as a thought leader working with enterprise systems in a large complex global organization
- Minimum 5 years experience managing and leading software development teams
- Minimum 10 years broad Information Technology experience in Salesforce
- Minimum 5 years experience working with Enterprise Architecture, Systems Requirements, Experience in Project and Program Management, Systems Design and Delivery, Quality Assurance, and Infrastructure
- Experience mentoring, training, coaching, delivering performance feedback, and providing regular evaluations
- Ability to conduct analysis of business needs, organizing meeting agendas, creating opportunities to improve process flow for efficiency
- Experience working with geographically diverse associates and vendor partners
- Demonstrated budget management, tracking, and forecasting skills and experience
- Demonstrated on-time and on-budget system delivery skills and experience
- Demonstrated experience in creating, maintaining, and improving processes, metrics, SLAs for the various interfaces, systems, etc.
Who We Are: The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Browse our website below for additional information on our company. The Fountain Group 4505 Woodland Corporate Blvd, Tampa, FL 33614 "We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people."