Associate Director, Admissions
THE ROLE The Associate Director of Admissions will oversee a team of Admissions Advisors to manage and execute the enrollment process effectively. This position will regularly support, strategically plan, and collaborate with partner campuses and will develop, train, and maintain quality staff. The Associate Director of Admissions will enhance and maintain effective communication and relationships within Archer Education. DUTIES/RESPONSIBILITIES
- Work closely with partner campuses to ensure enrollment processes are being executed in a manner that is best for the student and the college/university
- Make strategic and operational decisions to ensure the execution of an efficient and student-focused admissions process
- Maintain a thorough working knowledge of all online programs and all internal and external policies, procedures, and requirements of our partner schools
- Ensure assigned enrollment plans are met or exceeded through supervising and monitoring reps and individual contributions
- Responsible for training Admissions Advisors to ensure they have the necessary product knowledge to accurately present college programs
- Ensure admissions staff are exercising discretion within process and following compliance guidelines
- Establish oneself as a resource for the Archer and its designated partner schools
- Responsible for quality assurance of the team (listening to phone calls and providing feedback)
- Handle escalated student or staff concerns
LEADERSHIP RESPONSIBILITIES
- Interview, hire, and train new staff and leaders
- Oversee the daily operations of the admissions team
- Provide constructive and timely performance evaluations
- Handle discipline and termination of employees in accordance with company policy
- Provide work direction and problem-solving assistance to other individuals
- Supervise staff, including scheduling and assigning work, reviewing performance, and recommending salary increases, promotions, transfers, demotions, or terminations.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Thorough knowledge of the college admissions process
- A proven track record of achieving measurable results in a fast-paced, deadline-driven department
- Commitment to customer service with a continuous focus on improvement
- Demonstration of effective verbal and written communication skills
- Strong ability to motivate others
- Ability to manage multiple database systems
- Ability to train and support other staff members
- Strong quantitative, analytical, and reporting skills
- Demonstration of strong planning, initiative, and problem-solving skills
EDUCATION, EXPERIENCE, LICENSES OR CERTIFICATIONS
- Bachelor's Degree
- Experience overseeing individual contributors
- 3+ years of admissions, customer service, or sales experience
PREFERRED QUALIFICATIONS
- Bachelor's Degree
- Leadership experience in education
- Military recruitment experience
- Experience as a third-party resource
WORKING CONDITIONS
- Office environment
- Ability to sit for long periods of time
- Availability to support the team in non-traditional hours
- Travel requirement: 10%
THE BENEFITS At Archer, we believe empowered employees have the most fun and do their best work, so we strive to offer a competitive benefits package to allow just that. Our comprehensive benefits package includes medical, dental and vision plans, as well as paid time off and sick days. Here are just a few more of the benefits you'll enjoy as an Archer team member.
- Invest in your future: 401k plans and a full contribution match up to 4%.
- Prioritize your family: Up to 12 weeks of parental leave with 6 weeks paid, following the birth, adoption, or foster care placement of a child.
- Never stop learning: Receive up to $5,250 per year in tuition reimbursement for continuing education.
- Balance work and life: We offer a flexible working environment and schedule that empowers you to do your best work. Our teams work across all time zones in the US.
Visit archeredu.com to learn more. Salary Description $80,000 - $120,000