Associate, Access & Affordability Initiatives

POSITION OVERVIEW Foundation for Jewish Camp (FJC) works to grow, support, and strengthen Jewish camp across North America because Jewish camp is one of the most powerful experiences for building Jewish identity, belonging, leadership, and community. FJC's Access & Affordability portfolio is focused on expanding participation in Jewish camp by raising awareness for Jewish camp, reducing financial barriers, supporting camp growth, and developing scalable models that make camp accessible to more families. The Associate, Access & Affordability Initiatives provides administrative, operational, and coordination support for FJC's access and affordability initiatives. Reporting to the Director, Access & Affordability Initiatives, this role supports the day-to-day administration of programs and initiatives designed to expand access to Jewish camp. The Associate helps coordinate communications, maintain program records and technology systems, support participating camps, manage data and documentation, and assist with implementation activities across a growing portfolio of affordability and access initiatives. The Associate serves as a key operational and customer support resource, helping ensure a seamless experience for families, camps and partners. The ideal candidate is highly organized, detail-oriented, dependable, and comfortable managing multiple responsibilities simultaneously. This individual enjoys supporting complex work behind the scenes and helping ensure programs run smoothly and effectively. POSITION RESPONSIBILITIES Program Administration & Coordination Support the day-to-day administration of access and affordability initiatives Maintain and organize program documentation, including procedures, training materials, participant communications, and operational resources Coordinate meetings, training, webinars, and other program-related activities Prepare agendas, meeting materials, notes, and follow-up communications Assist with participant communications and routine correspondence Track implementation milestones, follow up on outstanding tasks, and help ensure timely completion of program requirements Camp & Partner Support Support communication and coordination with participating camps and partners Serve as a first-line point of contact for families participating in affordability initiatives, responding to questions, troubleshooting issues, and providing exceptional customer service Help families navigate program platforms, application processes, and available resources, escalating more complex issues as appropriate Respond to routine questions and direct inquiries to appropriate team members Provide technical support and training to partners as it relates to FJC custom built registration systems Assist with onboarding camps and supporting ongoing engagement activities Help ensure participating camps have timely access to information, resources, and program updates Maintain records related to camp participation and engagement Finance, Payments & Operational Support Support payment processing and financial administration related to access and affordability initiatives Enter and maintain payment information in organizational systems and databases Assist with invoice tracking, payment requests, reimbursements, and related documentation Support reconciliation activities and maintain accurate financial records Coordinate with Finance to support timely processing of payments and proper documentation of transactions Help maintain records related to grants, awards, payments, and program expenditures Data Collection, Research & Evaluation Support Maintain databases, spreadsheets, and program records Support data collection efforts related to program participation, enrollment, affordability, and outcomes Assist with survey administration, data entry, and quality assurance activities Support Learning & Research staff in gathering, organizing, and preparing data for evaluation and reporting purposes Assist with research requests, data pulls, and documentation of program findings and lessons learned Help prepare reports, presentations, dashboards, and stakeholder materials Technology & Systems Support Test, troubleshoot and support daily operations of program systems and technology platforms, including but not limited to the One Happy Camper® registration system Track user questions, system issues, and enhancement requests Maintain support materials, user guides, and training documentation Support operational workflows and process documentation Assist with platform implementation, user support, and ongoing system administration, including responding to user inquiries, troubleshooting issues, and helping ensure a positive user experience for families, camps, and partners Communications & Organizational Support Support communications related to access and affordability initiatives, including email communications, newsletters, presentations, and program materials Represent FJC's access and affordability initiatives at camp fairs, community events, and outreach opportunities as needed Assist with event staffing, participant engagement, and follow-up activities to support awareness and utilization of affordability programs Coordinate the distribution of outreach and promotional materials and assist with fulfillment, mailings, and dissemination of program collateral and informational resources Assist with preparation of funder materials, presentations, reports, and stakeholder communications Support logistics for conferences, retreats, trainings, convenings, and other organizational events Contribute to a collaborative and mission-driven team culture Perform other duties as assigned by the Director, Access & Affordability Initiatives WORK SCHEDULE & LOCATION This position may be remote, hybrid, or based in FJC's New York City office The Associate may travel periodically to support FJC staff retreats, conferences, training, convenings, and other organizational events Occasional evening and weekend work may be required REQUIRED SKILLS & ABILITIES Strong organizational and administrative skills Exceptional attention to detail Adept at learning and utilizing new technology Strong written and verbal communication skills Ability to manage multiple priorities and deadlines Comfort working with spreadsheets, databases, and technology platforms Strong customer service and relationship-building skills Ability to work collaboratively across teams Proactive, dependable, and solution-oriented approach to work CREDENTIALS & EXPERIENCE 2–4 years of relevant professional experience preferred Experience in administration, operations, education, camps, nonprofit organizations, customer service, or related fields preferred Experience using Microsoft Office, Salesforce, Airtable, Asana, or similar tools preferred. In depth knowledge of Excel preferred Bachelor’s degree preferred or equivalent combination of education and experience Jewish communal, educational, camp, nonprofit, or youth-serving experience preferred PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit, walk, stand, talk & hear for long periods of time This position works in an open environment with moderate noise level