Assistant Project Lead, Product Operations
About the Role
The Assistant Project Lead of Product Operations supports the Store Operations team to create effective communication, tools and resources that drive improved field execution and improved product throughput in stores. This role will work with cross-functional and cross-channel business partners. They will support the field in aspects of logistics and transportation requests and escalations, as well as special handling projects related to products in stores. This role will serve as the liaison between the field leaders and Brand business partners to ensure collaboration and effective store execution. This role influences key business partners across all functions and channels and represents the voice of the field in all interactions.What You'll Do
- Support in store execution of all logistics, transportation and product operations initiatives through effective communication and partnership with cross functional teams
- Develop and influence transportation strategies to ensure flawless execution through effective communication, details and timing to stores
- Liaise with the transportation team to communicate all delivery schedules and partner on any change requests or store escalations
- Coordinate and lead any special merchandise handling initiatives including re-ticketing, product inspections, pull-backs, approved transfers and ensure
stores have the proper direction and labor funding to execute flawlessly
- Recommend change management strategies to effectively implement initiatives
- Execute all store communication associated with logistics, transportation, and special handling projects
- Collaborate with Field and HQ teams to determine opportunities for process improvement
- Analyze and propose solutions, within brand store environment
- Analyze competitors to enable best in class processes
Who You Are
- Continuous Learning - articulates and embraces challenges; learns from and seeks information that can result in improved business results
- Innovation - demonstrates ability to effectively brainstorm and then implement new ideas and solutions with the team
- Customer Impact – identifies opportunities within the store environment and offers solutions to improve the overall customer experience
- Commercial Impact – understands the importance of achieving commercial and business goals
- Detail Orientated – demonstrates attention to detail in the creation of processes and monitors implementation to ensure proper execution.
- Self-Accountability – sets specific and measurable performance objectives and strives to always meet or exceed the performance standard
- Problem Solving – articulates successful response to challenging situations utilizing available knowledge while considering alternative solutions
- Time Management – demonstrates ability to manage multiple tasks and projects, to prioritize and adapt appropriately
- Ambiguity – adapts and continues to perform through change and ambiguity
- Retail Stores experience preferred
- Proficient in Excel, Word and PowerPoint