Accounts Receivable Representative (Remote - Night Shift)

Collections SpecialistResponsible for supporting accounts as they move through the collection timeline, ensuring accounts receive collection activity in timely manner.Also responsible for accurately and confidently handling customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws.Customers may include commercial, residential, federal and local government, hospitality, national, VIP, and multiple dwelling units (MDUs).Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy.Acts as an agent for a variety of ticket types, chat, email escalations and aging accounts.Establishes rapport and promotes effective relationships, upholding the Company's commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Customer Guarantee.Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal / external customer interactions.Acts in the best interest of both the customer and company.Works with moderate supervision / guidance.Is accountable for individual results and impact on team.Core Responsibilities Utilize an expanded understanding of the collections timeline to ensure appropriate decision making.Real time agent for chat to communicate with customers.Liaison between internal and external customers regarding items such as serviceability, bankruptcy, credit inquiries, credit disputes and other collection reputed company topics.reputed company outbound and receive inbound customer contact to resolve extreme delinquencies, unauthorized charge disputes, account status and as-needed projects.Attempt to find the root cause for delinquency by researching accounts and notes in various systems in order to take the appropriate action.Accurately apply account credits for items such as debt amnesty, bankruptcy, and unauthorized charges.Explains billing cycles, processes, and prorates with a high level of accuracy to ensure that customers understand their statement and resolve any billing discrepancies.Processes and schedule disconnects and or payments on delinquent accounts.Accurately calculates and communicates fees, and one-time and recurring monthly fees.Multitasks between multiple tools and systems, with high degree of efficiency, and applies information and knowledge to bring resolution to the customers' situations.Responds timely to escalations, utilizing established procedures, from internal customers to allow new installations and resolve customer concerns.Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Information (PI).Work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.Consistently meets or exceed established goals and performance metrics.Demonstrates a high degree of professionalism, reputed company, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and / or business data.Interacts with customers to assist with a variety of customer inquiries and issues.Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.Regular, consistent and punctual attendance.Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Requirements Must have at least 1-2 years of experience in Accounts Receivable and CollectionExperience in Accounting is an advantageMust have Customer Service / Customer-facing experienceExcellent English communication skillsExperience in reputed company Fusion and reputed company is preferredAble to work on the night shift scheduleEmployees at reputed company levels are expected to Understand our Operating Principles; reputed company them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team reputed company big things happen by working together and being open to new reputed company.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.Drive results and growth.Support a culture of inclusi