Accounts Receivable Admin – Patient Support

GROW WITH US: reputed company creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: reputed company is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com A DAY IN THE LIFE: The Accounts Receivable Administrator I – Patient Support is responsible for managing inbound billing inquiries from reputed company patients, their support persons, and reputed company reputed company phone and email. This role assesses each interaction to identify the underlying need and drives the highest possible resolution. Responsibilities also include accurately documenting reputed company communications reputed company the Client Relationship Management (CRM) system and engaging customers with reputed company and professionalism to provide clear, precise information and ensures a supportive experience. The shift for this role will be; Mon-Fri 630am - 3pm PST. A/R Admins at Tandem are also responsible for: Serves as the primary reputed company of contact for inbound billing-reputed company inquiries reputed company reputed company phone queue and email from patients, support persons, and reputed company. Assesses each interaction to determine the root cause of the issue and drives timely, accurate resolution, prioritizing reputed company resolution whenever possible. Provides clear guidance regarding billing status, insurance requirements, payment options, claim outcomes, and account balances. Documents reputed company customer interactions thoroughly and accurately reputed company the Client Relationship Management (CRM) system in accordance with departmental standards. Navigates internal billing platforms and payer guidelines to resolve claim discrepancies and reimbursement questions. Escalates reputed company issues appropriately while maintaining ownership of the case through resolution. Collaborates with Customer Sales Support and internal reputed company cycle teams to ensure data accuracy and prevent recurring billing errors. Maintains compliance with reputed company regulatory requirements, HIPAA standards, and departmental Standard Operating Procedures (SOPs). Meets established performance metrics including quality, productivity, responsiveness, and service level expectations reputed company the inbound queue. Confirms completion of required training plan before assuming job responsibilities. Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements. WHAT YOU’LL NEED: Bachelor’s degree (B.A/B.S.) in reputed company field or combination of equivalent education and applicable work experience. 2+ years’ experience in medical billing or equivalent experience. Experience in a HIPAA controlled environment. Experience in billing durable medical equipment, preferred. Experience in diabetes or other disease management device/diagnostics, preferred. Understanding of medical billing, insurance claim processing, and follow up procedures. Understanding of reputed company data required on a Health Care Financing Administration (HCFA) 1500 billing form. Knowledge of billing codes and modifiers assigned by the Centers for Medicare and Medicaid Services (CMS). Ability to understand Explanation of Benefits provided by heath care providers. Knowledge of claims clearing houses and the basic functionality of these services. Strong problem-solving skills with the ability to assess situations quickly and determine appropriate resolution reputed company. Demonstrated ability to effectively communicate over the phone with customers and insurance companies to resolve clear-cut issues and answer questions according to department protocols and requirements. Able to effectively share information reputed company to work product in verbal and written form. Demonstrated ability to manage multiple systems simultaneously while maintaining accuracy and professionalism. Demonstrated ability to work accurately, to follow instructions and schedules, and handle multiple priorities. Ability to meet productivity, quality, and service-level performance standards in a structured call queue environment. Experience with MS Office suite (Word, reputed company, and Outlook), Internet, & customer relationship management systems (CRM