Account Manager - Merchants

WHAT YOU'LL BE WORKING ON Managing the onboarding of new merchants after handover from the Sales team, including coordination with Compliance, Legal, Technical and Finance teams. Acting as the main point of contact for merchants during onboarding and further cooperation. Maintaining daily communication with merchants and handling their operational and financial requests. Processing merchant requests related to settlements, balances, payment operations, limits, invoices and other finance-related topics. Monitoring merchant performance on a daily basis, including transaction volume, approval rate, conversion, declines and other key KPIs. Identifying traffic anomalies, volume drops/growth, approval rate changes or other unusual patterns and escalating them to the relevant teams. Supporting merchants with day-to-day operational questions and ensuring timely resolution of issues. Maintaining long-term business relationships with merchants and providing a high level of customer service. Working on merchant development, including upsell opportunities, traffic growth, new payment methods and improvement of processing performance. Keeping internal systems and client statuses up to date, including onboarding progress, blockers, next steps and key agreements. WHAT YOU NEED TO SUCCEED IN THIS ROLE 2+ years of experience in Account Management, Client Success, Business Development or a similar client-facing role. Mandatory experience working with merchants in the e-commerce sector. Experience in payments, acquiring, PSPs, fintech or high-risk industries would be a strong advantage. Understanding of basic payment metrics such as approval rate, conversion, transaction volume and decline reasons. Strong communication skills and ability to work with clients on a daily basis. Ability to coordinate tasks across different internal teams and follow issues through until resolution. Ability to adapt quickly in a fast-paced environment with frequently changing priorities and processes. High sense of responsibility, ownership and attention to detail. Ability to work with multiple clients and requests at the same time. Excellent written and spoken English, B2 or higher. Fluent russian. WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Remote type of work Vacation time; bank holidays; Sick leaves; Additional birthday day off You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture