Account Manager, Americas
At Oritain, we’re solving a problem most people don’t even realise exists until it matters. Where did this product really come from? Is it what it claims to be? We are global leaders in product origin verification, with locations in Auckland, Dunedin, London, Singapore, Paris and Washington D.C. We sit at the intersection of forensic science and supply chain technology, harnessing science and data to verify the genuine origin of materials across the world's most critical commodities. Our mission is to protect people and the planet by ensuring transparency and integrity in global supply chains. As demand for supply chain transparency continues to grow across the US market, we are seeking an Account Executive to join our Americas sales team.
About the Role
We're building something special.... As an Account Manager, you'll join a high-growth company operating at the forefront of supply chain transparency, one of the fastest-growing and most important markets in business today. As organizations face increasing regulatory, compliance and risk pressures, demand for our solutions continues to accelerate, creating significant opportunity for both our customers and our people. You'll work in a high-performance, high-engagement environment where ownership is valued, ideas are encouraged, and success is shared. Our leaders are visible, collaborative and invested in helping people grow. We believe in developing future leaders from within, providing stretch opportunities, and creating career paths for people who demonstrate curiosity, drive and the ability to learn quickly. If you're someone who wants more than just an account management role, if you're looking for a place where you can influence how a business scales, contribute to a meaningful mission, and build a long-term career alongside a talented team, we'd love to hear from you.
Key Responsibilities
Account Management & Growth Manage a portfolio of strategic clients. Develop a deep understanding of each client's business, challenges and objectives. Identify upsell, cross-sell and expansion opportunities, collaborating with internal teams to create value-driven solutions. Lead renewal cycles and negotiate contracts to ensure ongoing engagement and account growth. Client Relationship & Engagement Build and maintain long-term, trusted relationships with senior executives and key stakeholders. Serve as the primary point of contact, guiding clients through project implementations, reporting and strategic planning. Conduct quarterly business reviews to communicate account performance, ROI and value delivered. Cross-Functional Collaboration Partner with service delivery, marketing, finance, product and other teams to ensure seamless service execution. Act as an advocate for client needs internally, influencing product development, process improvements and strategic initiatives. Coordinate internal resources and priorities to meet client objectives and timelines. Enable & Educate Lead onboarding and deliver practical, value-driven training sessions that empower customers to adopt best practices and achieve long-term success with Oritain's solutions. Performance & Reporting Manage and maintain accurate account pipeline and forecasts in Salesforce or other CRM systems. Track account performance metrics, client satisfaction and growth opportunities. Provide insights and recommendations based on account data to support strategic decision-making. Market Insight & Representation Stay informed on industry trends, competitor activity and regulatory changes affecting clients. Represent Oritain professionally at client meetings, industry events and networking opportunities. Skills & Experience Essential Proven experience managing a portfolio of high value clients. Excellent verbal and written communication and presentation skills, with the ability to influence senior stakeholders. Strong attention to detail and ability to manage multiple priorities concurrently. Demonstrated ability to develop, nurture and grow long-term client relationships. Familiarity with B2B sales methodologies such as Miller Heiman, Challenger or MEDDIC. Strategic thinker capable of aligning account activities to broader business goals. Self-starter, adaptable and resilient, with strong problem-solving skills. Naturally curious, proactive and motivated to learn and grow. High emotional intelligence and relationship-building ability. Proficient with CRM tools such as Salesforce. Willingness to travel across the US market (approximately 20%). Desirable Interest or experience in the fashion, textile or supply chain industries. Interest or experience in science, sustainability or ESG-related areas. What's In It For You This is a rare opportunity to manage relationships with some of the world's most recognisable brands, at a company growing fast enough that your impact compounds quickly. You'll carry meaningful ownership of a strategic client portfolio from day one, with the autonomy to shape how those relationships grow and the trust to lead renewals and expansion conversations directly. You'll also be part of something that matters: helping the world's biggest brands protect their reputations and supply chains, in a market where the work you do has a genuine, measurable impact on people and the planet. Company Benefits $80,000-$120,000 Basic, $112,000-$168,000 OTE Enhanced parental leave Life insurance and critical illness cover Medical insurance Employee Assistance Programme 401(k) Learning portal with over 100,000 assets for professional development We believe great teams are built from different perspectives, experiences and ways of thinking. We welcome applications from everyone and encourage you to bring your whole self to the process. If there is anything we can do to support you at any stage of hiring, please let the team know.