Account Manager

This role is for someone who's ready for the next step in account management. You've built a solid foundation, and now you're ready to take ownership of your own portfolio and grow it over time. Some days you'll run structured business reviews. Other days you'll use data, CRM insights, and automated workflows to spot opportunities, manage renewals, and prioritise where to spend your time. And when a conversation matters, you'll pick up the phone. We believe good systems create efficiency, but good conversations move deals forward. You enjoy building relationships but don't rely on manual follow-up to manage your business. You use data, systems, and automation to stay ahead of renewals, spot risk early, and focus your time where it has the biggest impact. What you’ll do Grow a portfolio of existing customers (upsell, expand, renew, increase price) Manage a predictable renewal and expansion pipeline using CRM insights, customer signals, and automated workflows Run business reviews with customers (incl. HR leadership and execs) Call, follow up, chase, and re-engage customers until you get traction Navigate complex buying groups (L&D, HR, IT, procurement) What good looks like Month 3: you know your customers and how they buy, and where the biggest opportunities and risks sit in your portfolio Month 6: you’ve closed your first full platform deal on your own, and built a consistent rhythm for managing renewals and expansion opportunities Month 9: you’re hitting quota from your own book of business, with a clear view of what's coming, what's at risk, and where to focus next You’re not guessing anymore. You follow the sales process. You know where every deal stands, every renewal is headed, and what needs your attention. And yes, your number matters. This is a revenue role. Must-haves You’re fluent in German and English, and comfortable working across UK and German-speaking markets You’ve sold something before (SaaS helps, but not required) You're comfortable using CRM systems and data to manage renewals, prioritise your accounts, and spot risk early. You know when to let the system do the work and when to step in yourself. You understand “land and expand” and how accounts grow over time You’re comfortable calling customers and driving the conversation forward You’re comfortable talking to both hands-on users and top-level buyers You care about results, and you follow a structured sales methodology (e.g. MEDDPICC) If this sounds like you, hit that apply button and join the team! At Zensai, performance, learning, and motivation go hand in hand. In this video, our Chief Human Success Officer, Nina Carøe, shares how we connect human ambition with real business impact. The benefits! Full Flexibility: Work where and when you do your best! Morning person or night owl? Home office or office vibes? You decide. Learning: 10% of your working time dedicated to development. Built in, not squeezed in. Pension & Health: We’ve got you covered, literally. Enjoy a robust pension plan that includes life insurance, and coverage if life throws a curveball like loss of work capacity or serious illness. Plus, our health insurance takes care of hospital stays, surgeries, physical therapy, you name it. Peace of mind, sorted. Laptop & Company Phone: Stay connected with a Laptop & iPhone on us. Need a subscription? We’ve got that too. Lunch & Snacks: Feels more like fine dining when we go to lunch, including tasty meals, snacks, and drinks. Your taste buds will thank you. About us Zensai is a growing global company creating the Human Success Platform, an AI-powered suite built natively into Microsoft 365 that helps people Learn, Engage, and Perform. We're here to support meaningful, measurable growth for individuals and businesses alike. Learn more about how we hire at Zensai here!