(3rd Shift) Customer Experience Agent *REMOTE*

This is a fantastic, simple entry-level opportunity for a Customer Experience Agent *REMOTE*! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.   Job Title: 3rd Shift Customer Experience Agent *REMOTE* Reports to: Office Manager... Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on Sunday Pay Scale: $20/ hour Position Summary: This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties. Job Duties and Responsibilities:  Answer inbound phone calls to schedule jobs and handle customer service inquiries  Initiate outbound phone calls for scheduling of service calls  Handle various customer inquiries and requests efficiently and accurately  Dispatch the correct technician (based on qualifications, geography, customer preference) to each job  Utilize Service Titan software to effectively plan and dispatch jobs  Proactively communicate with customers regarding estimated arrival times, technician details, etc.  Communicate with technicians regarding availability, expected completion time, etc.  Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls  Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company  High interaction with service technicians and various customers from residential to commercial  Other duties as assigned Qualifications:  Must live in Illinois  Must be familiar with the surrounding Chicagoland area  High school diploma or equivalent (GED)  Minimum of 3 years relevant work experience in customer service environment  Previous dispatch experience a plus  Strong verbal and written communication skills  Plumbing, Electric & HVAC experience a Plus  Attention to detail  Ability to manage priorities and workflow  Ability to deal effectively with a diversity of individuals at all organizational levels  Versatility, flexibility and a willingness to work within constantly changing priorities  Proficient in Microsoft Office  Ability to work from home efficiently  Ability and willingness to work nights and weekends Benefits:  Medical, Dental & Vision Insurance  Supplemental AFLAC Insurance Options  401(k) Plan with Company Match  Company-proved Life Insurance  Employee discounts on company-provided services  On-site training facility for continuous employee development  Paid Time Off (PTO)  Paid Holidays  Tuition Reimbursement Job Type: Full-time Benefits:  401(k)  401(k) matching  Dental insurance  Health insurance  Paid time off  Professional development assistance  Referral program  Vision insurance  Work from home Shift:  Evening shift  Overnight shift Work setting:  Remote Work Location: Remote Apply Job!  Join Our Team! This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. Apply To This Job